Saturday 22 September 2018
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3 months ago

AT T Managers Encouraged Unethical DirecTV Now Sales Pitches

There s no question that AT T really, really likes it when customers sign up for DirecTV Now. It regularly touts the subscriber numbers, and it has lately offset troubles with the telecom s conventional TV business. However, its sales staff may have been pushed into selling the service more aggressively than they d like. A Hawaii News Now investigation asserts that AT T retail managers pressured staff into using unethical sales tactics for DirecTV Now. Most notably, the higher-ups reportedly encouraged reps to falsely claim that cellphone purchases carried a fee, and then say the fee would disappear if customers signed up for a DirecTV Now trial. Read More...

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