Thursday 21 June 2018
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9 months ago

Payment Acceptance in a Complex Environment: Banks, Watch Out


A new survey from Mercator Advisory Groupand#39;s Small Business Payments and Banking Survey Series finds that U.S. small businesses have complex needs and take advantage of many of the same payment services required by larger merchants, such as mobile apps for couponing and receipting or mobile wallets for e-commerce. Many third-party providers offer smaller merchants ancillary services they need aside from core processing services. Respondents who claim their small businesses use merchant acquiring banks are more likely than those who use third-party providers to consider the acquiring bank their primary bank. However, that could change if banks don’t keep abreast of small business needs and concerns.

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